ISO/IEC 20000-1:2018 Information Technology
What is ISO/IEC 20000-1:2018 Information Technology – Service Management System ISO/IEC 20000-1:2018 is an international standard for IT Service Management (ITSM). It specifies the requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). The standard ensures that service providers deliver effective, efficient, and reliable services that meet both customer and organizational […]
