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ISO/IEC 20000-2:2019 Information technology-Service management

ISO/IEC 20000-2:2019 Information technology-Service management

What is ISO/IEC 20000-2:2019 Information technology-Service management-Guidance on the application of service management systems? ISO/IEC 20000-2:2019 Information technology-Service management provides guidance on the application of service management systems (SMS). It is a part of the broader ISO/IEC 20000 series, which sets out a framework for the establishment and governance of an effective service management system. […]

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