ISO/IEC 20000-2:2019 Information technology-Service management
What is ISO/IEC 20000-2:2019 Information technology-Service management-Guidance on the application of service management systems? ISO/IEC 20000-2:2019 Information technology-Service management provides guidance on the application of service management systems (SMS). It is a part of the broader ISO/IEC 20000 series, which sets out a framework for the establishment and governance of an effective service management system. […]
