ISO 10004:2018 Quality management-Customer satisfaction

What is ISO 10004:2018 Quality management-Customer satisfaction-Guidelines for monitoring and measuring? ISO 10004:2018 Quality management-Customer satisfaction pertains to Quality Management with a focus on Customer Satisfaction. Specifically, it provides guidelines for monitoring and measuring customer satisfaction in a structured, consistent manner. It is designed to offer organizations a framework for defining and implementing processes, methods, […]