ISO 10004:2018 Quality management-Customer satisfaction
What is ISO 10004:2018 Quality management-Customer satisfaction-Guidelines for monitoring and measuring? ISO 10004:2018 Quality management-Customer satisfaction pertains to Quality Management with a focus on Customer Satisfaction. Specifically, it provides guidelines for monitoring and measuring customer satisfaction in a structured, consistent manner. It is designed to offer organizations a framework for defining and implementing processes, methods, […]
ISO 10002:2018-Quality management
What is ISO 10002:2018-Quality management — Customer satisfaction — Guidelines for complaints handling in organizations? ISO 10002:2018 provides organizations with a framework and guidance for effectively managing customer complaints to enhance customer satisfaction and improve overall organizational performance. The standard aims to help organizations establish a systematic approach to handling customer complaints by providing guidelines […]
