ISO 10004:2018 – Customer Satisfaction Monitoring & Measurement Guidelines
What is ISO 10004:2018? ISO 10004:2018 is an international standard that provides structured guidance to organizations on how to monitor and measure customer satisfaction effectively. It plays a critical role in enhancing customer experience strategies, and it complements ISO 9001:2015 and other quality management frameworks. This standard supports businesses of all sizes and industries in […]
ISO 10002- Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations
What is ISO 10002:2018? ISO 10002 is an international standard that provides guidelines for organizations to manage customer complaints in a better way. This standard offers a framework for establishing, implementing, and maintaining a complaints-handling process that ensures customer satisfaction. It covers the entire complaints process, from the initial receipt of a complaint to its […]
