ISO 18295-1:2017 Customer contact centres

ISO 45001:2018 lead auditor training

What is ISO 18295-1:2017 Customer contact centres -Requirements for customer contact centres? ISO 18295-1:2017 Customer contact centres outlines the requirements for customer contact centres, providing a framework for quality service and efficient processes. This international standard is designed to assist customer contact centres in delivering a high level of service to customers, while also considering […]

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