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ISO 22163:2023

ISO 22163:2023

What is ISO 22163:2023-Railway applications?

ISO 22163:2023 is a globally recognized standard specifically designed for the railway industry, focusing on the management systems for railway organizations. It sets out the requirements for a quality management system, emphasizing the need for consistent product and service quality, enhancing customer satisfaction, and ensuring compliance with regulatory requirements

Key Components of ISO 22163:

Quality Management Principles: Based on the ISO 9001 framework, it includes customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management.

Risk-Based Thinking: Encourages organizations to identify, assess, and manage risks to improve resilience and performance

Process Approach: Ensures that processes are managed effectively and efficiently, promoting continuous improvement

Customer Satisfaction: Aims to enhance customer satisfaction by meeting customer requirements and addressing opportunities for improvement

Regulatory Compliance: Ensures adherence to industry-specific regulations and standards, fostering safety and reliability in railway applications

How we can help

We are an accredited certification body with extensive experience in auditing and certifying management systems across various industries, including railway applications. Our expertise ensures that your organization will receive a thorough and comprehensive audit, tailored to the specific requirements of ISO 22163

Audit Process:

Our audit process for ISO 22163 involves:

Initial Consultation: Understanding your organization’s unique needs and current management system

Gap Analysis: Identifying gaps between your existing processes and the requirements of ISO 22163

Detailed Audit Plan: Developing a customized audit plan that addresses all aspects of the standard

On-Site/Online Audit: Conducting an on-site audit to assess compliance, involving interviews, document reviews, and process observations

Audit Report: Providing a detailed report highlighting areas of compliance and opportunities for improvement

Corrective Actions: Assisting in the development and implementation of corrective actions to address any non-conformities

Certification: Issuing the ISO 22163:2023 certification upon successful completion of the audit process

Contact us today at support@pacificcert.com to know how we can help you!

What are the requirements of ISO 22163:2023-Railway applications?

ISO 22163 specifies requirements for a quality management system (QMS) in the railway industry, aiming to ensure product and service quality, enhance customer satisfaction, and maintain regulatory compliance. This standard integrates the principles of ISO 9001, tailored specifically for railway applications

Below are the primary requirements:

Context of the Organization

Understanding the Organization and Its Context: Identify external and internal issues that affect the ability to achieve the intended outcomes of the QMS.

Understanding the Needs and Expectations of Interested Parties: Determine the relevant needs and expectations of stakeholders, including customers, regulatory bodies, and suppliers.

Determining the Scope of the QMS: Define the boundaries and applicability of the QMS based on the context and stakeholder needs.

QMS and Its Processes: Establish, implement, maintain, and continually improve the QMS, including the processes needed and their interactions.


Leadership and Commitment: Top management must demonstrate leadership and commitment to the QMS, ensuring alignment with strategic direction.

Policy: Develop a quality policy that supports the strategic direction and provides a framework for setting quality objectives.

Organizational Roles, Responsibilities, and Authorities: Define and communicate roles, responsibilities, and authorities within the organization.


Actions to Address Risks and Opportunities: Identify risks and opportunities that could impact the QMS and plan actions to address them.

Quality Objectives and Planning to Achieve Them: Establish measurable quality objectives and plan actions to achieve them.

Planning of Changes: Plan changes to the QMS in a controlled manner, considering potential impacts.


Resources: Determine and provide the necessary resources for the establishment, implementation, maintenance, and continual improvement of the QMS.

Competence: Ensure that employees are competent based on appropriate education, training, and experience.

Awareness: Ensure that employees are aware of the quality policy, relevant quality objectives, their contribution to the QMS, and the implications of not conforming.

Communication: Establish internal and external communication processes relevant to the QMS.

Documented Information: Maintain and control documented information required for the QMS and its processes.


Operational Planning and Control: Plan, implement, and control the processes needed to meet QMS requirements.

Requirements for Products and Services: Determine and review customer requirements, ensuring the ability to meet these requirements before committing to supply products and services.

Design and Development: Establish and implement a design and development process for products and services.

Control of Externally Provided Processes, Products, and Services: Ensure that externally provided processes, products, and services conform to requirements.

Production and Service Provision: Control production and service provision, including the use of suitable infrastructure and environments.

Release of Products and Services: Establish criteria for the acceptance of products and services and ensure that acceptance criteria are met.

Control of Nonconforming Outputs: Identify and control nonconforming outputs to prevent unintended use or delivery.

Performance Evaluation

Monitoring, Measurement, Analysis, and Evaluation: Monitor, measure, analyze, and evaluate QMS performance and effectiveness.

Internal Audit: Conduct internal audits at planned intervals to determine whether the QMS conforms to requirements and is effectively implemented and maintained.

Management Review: Conduct management reviews at planned intervals to ensure the continuing suitability, adequacy, effectiveness, and alignment of the QMS with strategic direction.


General: Determine and select opportunities for improvement and implement necessary actions to achieve intended outcomes.

Nonconformity and Corrective Action: Address nonconformities by taking corrective actions to eliminate their causes and prevent recurrence.

Continual Improvement: Continually improve the suitability, adequacy, and effectiveness of the QMS.

By adhering to these requirements, organizations in the railway industry can ensure the consistent delivery of high-quality products and services, enhance customer satisfaction, and maintain compliance with regulatory requirements.

What are the benefits of ISO 22163:2023-Railway applications?

ISO 22163 offers numerous benefits for organizations within the railway industry. By implementing this standard, organizations can achieve higher levels of quality, efficiency, and customer satisfaction while ensuring compliance with regulatory requirements. Below are the key benefits:

Enhanced Quality Management

  • Consistent Quality: Ensures consistent quality in products and services, reducing variability and improving reliability.
  • Improved Processes: Encourages the implementation of effective and efficient processes, leading to better performance and outcomes.
  • Continuous Improvement: Fosters a culture of continuous improvement, enabling organizations to adapt and innovate in response to changing conditions and opportunities.

Customer Satisfaction

  • Meeting Customer Requirements: Helps organizations better understand and meet customer requirements, leading to increased customer satisfaction and loyalty.
  • Customer Focus: Emphasizes a customer-centric approach, ensuring that customer needs and expectations are prioritized in all business activities.

Operational Efficiency

  • Process Optimization: Streamlines processes and eliminates waste, resulting in more efficient operations and reduced costs.
  • Resource Management: Ensures optimal use of resources, including human, financial, and material resources, enhancing overall productivity.

Risk Management

  • Risk-Based Thinking: Encourages proactive identification and management of risks, improving organizational resilience and reducing the likelihood of adverse events.
  • Enhanced Decision Making: Provides a framework for making informed decisions based on risk assessments and evidence, leading to better outcomes.

Regulatory Compliance

  • Adherence to Standards: Ensures compliance with relevant industry regulations and standards, minimizing the risk of legal and financial penalties.
  • Improved Safety: Promotes safety in railway operations by ensuring adherence to rigorous quality and safety standards.

Competitive Advantage

  • Market Differentiation: Demonstrates commitment to quality and continuous improvement, providing a competitive edge in the marketplace.
  • Increased Trust: Builds trust with customers, stakeholders, and regulatory bodies by showcasing adherence to international standards.

Employee Engagement and Competence

  • Enhanced Competence: Ensures that employees are adequately trained and competent, leading to improved performance and job satisfaction.
  • Employee Involvement: Engages employees in quality management processes, fostering a sense of ownership and responsibility.

Sustainable Growth

  • Long-Term Success: Supports sustainable growth by aligning quality management practices with strategic objectives and long-term goals.
  • Adaptability: Enhances the ability to adapt to market changes and emerging opportunities, ensuring long-term viability and success.

Global Recognition

  • International Standard: Being certified to an internationally recognized standard enhances the organization’s reputation and credibility globally.
  • Supplier Confidence: Increases confidence among suppliers and partners, facilitating smoother and more productive collaborations.

Better Supplier Relationships

  • Supplier Management: Improves the management of suppliers and externally provided processes, products, and services, ensuring that they meet required quality standards.
  • Strengthened Supply Chain: Enhances the overall performance and reliability of the supply chain.

By implementing ISO 22163, organizations in the railway industry can significantly improve their quality management systems, leading to numerous operational and strategic benefits. This standard not only helps in meeting regulatory and customer requirements but also promotes a culture of continuous improvement and excellence.

Who needs ISO 22163:2023-Railway applications?

ISO 22163 is relevant to a wide range of organizations within the railway industry, including manufacturers, service providers, and suppliers involved in the design, production, maintenance, and support of railway products and services. Below is a detailed list of entities that would benefit from implementing ISO 22163:

Railway Manufacturers

  • Rolling Stock Manufacturers: Companies involved in the design and production of trains, trams, and other rolling stock vehicles.
  • Component Manufacturers: Producers of essential components such as engines, brakes, wheels, and signaling systems.

Railway Operators

  • Passenger Rail Services: Organizations providing passenger transport services, including high-speed trains, regional rail, and urban transit systems.
  • Freight Rail Services: Companies offering freight transportation services via rail networks.

Maintenance and Service Providers

  • Maintenance Companies: Firms specializing in the maintenance, repair, and overhaul (MRO) of railway vehicles and infrastructure.
  • Service Providers: Entities offering various support services such as cleaning, refurbishment, and inspection of railway equipment.

Infrastructure Companies

  • Railway Infrastructure Managers: Organizations responsible for the management, maintenance, and development of railway infrastructure, including tracks, stations, and signalling systems.
  • Construction Companies: Firms involved in the construction and upgrading of railway infrastructure.

Suppliers and Contractors

  • Suppliers of Raw Materials: Providers of raw materials and components used in the manufacturing of railway products.
  • Contractors: Companies offering specialized services such as electrical installations, track laying, and civil engineering works related to railway projects.

Engineering and Design Firms

  • Design Consultants: Firms providing engineering design and consultancy services for railway projects, including the design of rolling stock and infrastructure.
  • Technical Consultants: Experts offering technical advice and support in areas such as safety, performance optimization, and regulatory compliance.

Technology and Software Providers

  • Software Developers: Companies developing software solutions for railway operations, including signaling systems, maintenance management systems, and passenger information systems.
  • Technology Providers: Firms supplying advanced technological solutions such as automation, data analytics, and IoT applications for railway operations.

Regulatory Bodies and Certification Agencies

  • Regulatory Authorities: Government agencies and bodies responsible for setting and enforcing railway safety and quality standards.
  • Certification Bodies: Organizations involved in the certification and auditing of railway companies to ensure compliance with ISO 22163:2023 and other relevant standards.

Educational and Training Institutions

  • Training Providers: Institutions offering specialized training and education programs for railway industry professionals, ensuring they are knowledgeable about the latest standards and best practices.

Consulting Firms

  • Management Consultants: Firms offering consulting services to help railway organizations implement and maintain ISO 22163:2023-compliant quality management systems
  • Quality Consultants: Experts in quality management who provide guidance and support in achieving ISO 22163 certification

Overall, ISO 22163 is essential for any organization involved in the railway industry seeking to improve their quality management systems, ensure safety and reliability, and maintain a competitive edge in the global market

Pacific Certifications is accredited by ABIS, in case you need support with ISO 22163:2023 certification for your business, please contact us at suppport@pacificcert.com or +91-8595603096

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