ISO/SAE 21434:2021 Road vehicles
What is ISO/SAE 21434:2021 Road Vehicles – Cybersecurity Engineering? ISO/SAE 21434:2021 Road vehicles is a joint standard developed by the International Organization for Standardization (ISO) and the Society of Automotive Engineers (SAE). The standard is specifically designed for road vehicles and focuses on cybersecurity engineering. This standard provides a comprehensive framework for managing cybersecurity risks […]
ISO 21401:2018 – Tourism and Related Services
ISO 21401:2018 – Tourism and Related Services: Sustainability Management System for Accommodation Establishments ISO 21401:2018 sets forth requirements for a sustainability management system specifically tailored to accommodation establishments such as hotels, resorts, hostels, and lodges. The standard promotes environmentally responsible practices, socio-cultural sensitivity, and economic sustainability within the hospitality sector. By adopting this standard, accommodation […]
ISO 18295-1:2017 – Customer Contact Centres
ISO 18295-1:2017 – Customer Contact Centres – Requirements for Customer Contact Centres ISO 18295-1:2017 provides a comprehensive framework for enhancing the performance and consistency of customer contact centres (CCCs), ensuring that interactions between service providers and customers meet high standards of quality, efficiency, and satisfaction. Applicable to both in-house and outsourced centres, this standard promotes […]
ISO 22483:2020 – Tourism and Related Services – Hotels – Service Requirements
What is ISO 22483:2020? ISO 22483:2020 is an internationally recognized standard that defines quality service requirements for hotels, aiming to achieve excellence in hospitality. It outlines guidelines covering staff competence, service provision, guest safety, facility maintenance, entertainment, cleanliness, and guest satisfaction. The standard supports consistency in service delivery, regardless of hotel type, size, or location. […]
ISO 55001:2014 Asset management
What is ISO 55001:2014 Asset management-Management systems-Requirements? ISO 55001:2014 Asset management is an international standard that provides a framework for establishing, implementing, maintaining, and continually improving an Asset Management System (AMS). The standard is part of the ISO 55000 series, which also includes ISO 55000, providing an overview of asset management, and ISO 55002, offering […]
ISO 10004:2018 – Customer Satisfaction Monitoring & Measurement Guidelines
What is ISO 10004:2018? ISO 10004:2018 is an international standard that provides structured guidance to organizations on how to monitor and measure customer satisfaction effectively. It plays a critical role in enhancing customer experience strategies, and it complements ISO 9001:2015 and other quality management frameworks. This standard supports businesses of all sizes and industries in […]
ISO 24521:2016 Drinking Water and Wastewater Services
What is ISO 24521:2016 Drinking Water and Wastewater Services? ISO 24521:2016 Drinking water and wastewater services provides guidelines for the management of basic on-site domestic wastewater services, from the operator’s perspective. The standard is part of ISO’s commitment to ensuring the provision of essential sanitation services that are safe, reliable, and efficient. Furthermore, the standard […]
ISO 14046:2014 Environmental Management – Water Footprint
ISO 14046:2014 Environmental Management – Water Footprint: Requirements, Documentation, and How Pacific Certifications Can Help ISO 14046:2014 establishes internationally recognized principles and guidelines for conducting a water footprint assessment as part of an organization’s environmental management strategy. Unlike conventional water accounting, this standard focuses on the environmental impacts related to water use, including water scarcity, […]
ISO 24518:2015 drinking water and wastewater services
What is ISO 24518:2015 Activities relating to drinking water and wastewater services — Crisis management of water utilities? ISO 24518:2015 drinking water and wastewater services standard is focused on the crisis management of water utilities. This standard provides guidelines and best practices for water utilities to prepare for, respond to, and recover from crises that […]
ISO 9712:2021 Non-Destructive Testing
What is ISO 9712:2021 Non-Destructive Testing – Qualification and Certification of NDT Personnel? ISO 9712:2021 Non-Destructive Testing pertains to the qualification and certification of personnel involved in non-destructive testing (NDT). Non-destructive testing is a suite of techniques used to evaluate the integrity of materials, components, or systems without causing damage to them. The standard outlines […]
