ISO 21401:2018 – Tourism and Related Services
ISO 21401:2018 – Tourism and Related Services: Sustainability Management System for Accommodation Establishments ISO 21401:2018 sets forth requirements for a sustainability management system specifically tailored to accommodation establishments such as hotels, resorts, hostels, and lodges. The standard promotes environmentally responsible practices, socio-cultural sensitivity, and economic sustainability within the hospitality sector. By adopting this standard, accommodation […]
ISO 18295-1:2017 – Customer Contact Centres
ISO 18295 – Customer Contact Centres – Requirements for Customer Contact Centres ISO 18295-1:2017 provides a comprehensive framework for enhancing the performance and consistency of customer contact centres (CCCs), ensuring that interactions between service providers and customers meet high standards of quality, efficiency, and satisfaction. Applicable to both in-house and outsourced centres, this standard promotes […]
ISO 22483:2020 – Tourism and Related Services – Hotels – Service Requirements
What is ISO 22483:2020? ISO 22483:2020 is an internationally recognized standard that defines quality service requirements for hotels, aiming to achieve excellence in hospitality. It outlines guidelines covering staff competence, service provision, guest safety, facility maintenance, entertainment, cleanliness, and guest satisfaction. The standard supports consistency in service delivery, regardless of hotel type, size, or location. […]
ISO 55001:2024 – Asset Management System
What is ISO 55001:2024? ISO 55001:2024 is the latest international standard that specifies requirements for implementing, maintaining and improving an Asset Management System (AMS). It applies to all types of assets and organizations, regardless of size or sector, and promotes systematic and integrated asset lifecycle management, ensuring that assets deliver value in alignment with organizational goals. The […]
ISO 10004:2018 – Customer Satisfaction Monitoring & Measurement Guidelines
What is ISO 10004:2018? ISO 10004:2018 is an international standard that provides structured guidance to organizations on how to monitor and measure customer satisfaction effectively. It plays a critical role in enhancing customer experience strategies, and it complements ISO 9001:2015 and other quality management frameworks. This standard supports businesses of all sizes and industries in […]
ISO 14046:2014 Environmental Management – Water Footprint
ISO 14046:2014 Environmental Management – Water Footprint: Requirements, Documentation, and How Pacific Certifications Can Help ISO 14046:2014 establishes internationally recognized principles and guidelines for conducting a water footprint assessment as part of an organization’s environmental management strategy. Unlike conventional water accounting, this standard focuses on the environmental impacts related to water use, including water scarcity, […]
ISO 9712:2021 Non-Destructive Testing
What is ISO 9712:2021 Non-Destructive Testing – Qualification and Certification of NDT Personnel? ISO 9712:2021 Non-Destructive Testing pertains to the qualification and certification of personnel involved in non-destructive testing (NDT). Non-destructive testing is a suite of techniques used to evaluate the integrity of materials, components, or systems without causing damage to them. The standard outlines […]
ISO 13855:2010 Safety of machinery
What is ISO 13855:2010 Safety of machinery — Positioning of safeguards with respect to the approach speeds of parts of the human body? ISO 13855:2010 Safety of machinery pertains to the placement and positioning of protective devices or safeguards in relation to machinery. This standard aims to minimize the risks associated with the operation of […]
ISO 17088:2021 Plastics-Organic recycling
ISO 17088:2021 Plastics- Organic Recycling: Requirements, Fees, Duration, and How Pacific Certifications Can Help ISO 17088:2021 sets out the clear requirements and evaluation procedures for plastics and plastic products that are suitable for organic recycling, particularly composting and anaerobic digestion. This standard is important in supporting the global shift toward sustainable waste management, aiming to […]
ISO 14066:2023 Environmental Information
ISO 14066 ISO 14066:2023 Environmental Information ISO 14066 ISO 14066:2023 Environmental Information ISO 14066 ISO 14066:2023 Environmental Information ISO 14066 ISO 14066:2023 Environmental Information — Competence Requirements for Teams Validating and Verifying Environmental Information ISO 14066:2023 sets out the competence requirements for individuals and teams involved in the validation and verification of environmental information. It […]
