ISO 18788:2015 – Management System for Private Security Operations
ISO 18788:2015 – Management System for Private Security Operations Documentation Required To achieve ISO 18788 certification, PSCs must maintain: Pacific Certifications offers full support, contact us today at support@pacificcert.com. Eligibility Criteria Organizations eligible for ISO 18788 certification must be involved in private security services. Eligibility includes: A demonstrated commitment to risk-based management, legality, and continual […]
ISO 21101:2014 Adventure tourism
ISO 21101:2014 – Adventure Tourism: Safety Management Systems Documentation Required Adventure tourism operators should prepare and maintain the following documentation: Need assistance with documentation? Contact support@pacificcert.com. Eligibility Criteria Any organization offering adventure tourism services that involve physical activity and participant exposure to environmental risks is eligible to implement ISO 21101. These may include mountaineering agencies, […]
ISO 21401:2018 – Tourism and Related Services
ISO 21401:2018 – Tourism and Related Services: Sustainability Management System for Accommodation Establishments ISO 21401:2018 sets forth requirements for a sustainability management system specifically tailored to accommodation establishments such as hotels, resorts, hostels, and lodges. The standard promotes environmentally responsible practices, socio-cultural sensitivity, and economic sustainability within the hospitality sector. By adopting this standard, accommodation […]
ISO 18295-1:2017 – Customer Contact Centres
ISO 18295 – Customer Contact Centres – Requirements for Customer Contact Centres ISO 18295-1:2017 provides a comprehensive framework for enhancing the performance and consistency of customer contact centres (CCCs), ensuring that interactions between service providers and customers meet high standards of quality, efficiency, and satisfaction. Applicable to both in-house and outsourced centres, this standard promotes […]
ISO 22483:2020 – Tourism and Related Services – Hotels – Service Requirements
What is ISO 22483:2020? ISO 22483:2020 is an internationally recognized standard that defines quality service requirements for hotels, aiming to achieve excellence in hospitality. It outlines guidelines covering staff competence, service provision, guest safety, facility maintenance, entertainment, cleanliness, and guest satisfaction. The standard supports consistency in service delivery, regardless of hotel type, size, or location. […]
ISO 55001:2024 – Asset Management System
What is ISO 55001:2024? ISO 55001:2024 is the latest international standard that specifies requirements for implementing, maintaining and improving an Asset Management System (AMS). It applies to all types of assets and organizations, regardless of size or sector, and promotes systematic and integrated asset lifecycle management, ensuring that assets deliver value in alignment with organizational goals. The […]
ISO 10004:2018 – Customer Satisfaction Monitoring & Measurement Guidelines
What is ISO 10004:2018? ISO 10004:2018 is an international standard that provides structured guidance to organizations on how to monitor and measure customer satisfaction effectively. It plays a critical role in enhancing customer experience strategies, and it complements ISO 9001:2015 and other quality management frameworks. This standard supports businesses of all sizes and industries in […]
ISO 14006:2020 Environmental Management Systems
ISO 14006:2020 Environmental Management Systems — Guidelines for Incorporating Ecodesign ISO 14006:2020 provides guidance on incorporating ecodesign into an environmental management system (EMS), especially for organizations that have adopted or are planning to implement ISO 14001. It outlines principles and practices for systematically integrating environmental considerations into the design and development of products and services. […]
ISO 14046:2014 Environmental Management – Water Footprint
ISO 14046:2014 Environmental Management – Water Footprint ISO 14046:2014 establishes internationally recognized principles and guidelines for conducting a water footprint assessment as part of an organization’s environmental management strategy. Unlike conventional water accounting, this standard focuses on the environmental impacts related to water use, including water scarcity, water pollution, and ecosystem degradation. By following ISO 14046, companies […]
ISO 9712:2021 Non-Destructive Testing
What is ISO 9712:2021 Non-Destructive Testing – Qualification and Certification of NDT Personnel? ISO 9712:2021 Non-Destructive Testing pertains to the qualification and certification of personnel involved in non-destructive testing (NDT). Non-destructive testing is a suite of techniques used to evaluate the integrity of materials, components, or systems without causing damage to them. The standard outlines […]
