ISO 15489-1:2016 Records Management
What is ISO 15489-1:2016 Records Management? ISO 15489-1:2016 is an internationally recognized standard developed by the International Organization for Standardization (ISO). It establishes a systematic approach for managing records and documenting processes, decisions, transactions, and communications within an organization. This standard outlines principles and concepts necessary for effective records management and helps ensure that authentic, […]
ISO/IEC 27035-1:2023 – Information Technology: Information Security Incident Management
What is ISO/IEC 27035-1:2023? ISO/IEC 27035-1:2023 is the foundational part of the ISO/IEC 27035 series, providing principles and a general framework for managing information security incidents. In today’s digital environment, organizations face an ever-increasing range of cyber threats, from malware and phishing to insider threats and data breaches. This standard enables organizations to respond effectively […]
ISO/IEC 27032:2023 Cybersecurity — Guidelines for Internet Security
What is ISO/IEC 27032:2023? ISO/IEC 27032:2023 provides guidelines for enhancing cybersecurity specifically focused on Internet security. This standard helps organizations address the security concerns related to the use of the internet and the interconnection of information systems across various platforms. It offers guidance on how to improve protection against cyber threats and secure internet-based interactions, […]
ISO 18788:2015 – Management System for Private Security Operations
ISO 18788:2015 – Management System for Private Security Operations ISO 18788:2015 provides a framework for establishing, implementing, operating, monitoring, reviewing, and improving a management system for private security operations. This international standard is designed to ensure that private security companies (PSCs) uphold human rights, legal compliance and professionalism while delivering security services in both stable […]
ISO 21101:2014 Adventure tourism
ISO 21101:2014 – Adventure Tourism: Safety Management Systems ISO 21101:2014 is an international standard developed to enhance safety and reduce risks in adventure tourism activities. It provides the framework for implementing a safety management system (SMS) for adventure tourism providers, ensuring that they manage the safety of their operations systematically. The standard applies to activities […]
ISO 21401:2018 – Tourism and Related Services
ISO 21401:2018 – Tourism and Related Services: Sustainability Management System for Accommodation Establishments ISO 21401:2018 sets forth requirements for a sustainability management system specifically tailored to accommodation establishments such as hotels, resorts, hostels, and lodges. The standard promotes environmentally responsible practices, socio-cultural sensitivity, and economic sustainability within the hospitality sector. By adopting this standard, accommodation […]
ISO 18295-1:2017 – Customer Contact Centres
ISO 18295 – Customer Contact Centres – Requirements for Customer Contact Centres ISO 18295-1:2017 provides a comprehensive framework for enhancing the performance and consistency of customer contact centres (CCCs), ensuring that interactions between service providers and customers meet high standards of quality, efficiency, and satisfaction. Applicable to both in-house and outsourced centres, this standard promotes […]
ISO 22483:2020 – Tourism and Related Services – Hotels – Service Requirements
What is ISO 22483:2020? ISO 22483:2020 is an internationally recognized standard that defines quality service requirements for hotels, aiming to achieve excellence in hospitality. It outlines guidelines covering staff competence, service provision, guest safety, facility maintenance, entertainment, cleanliness, and guest satisfaction. The standard supports consistency in service delivery, regardless of hotel type, size, or location. […]
ISO 55001:2024 – Asset Management System
What is ISO 55001:2024? ISO 55001:2024 is the latest international standard that specifies requirements for implementing, maintaining and improving an Asset Management System (AMS). It applies to all types of assets and organizations, regardless of size or sector, and promotes systematic and integrated asset lifecycle management, ensuring that assets deliver value in alignment with organizational goals. The […]
ISO 10004:2018 – Customer Satisfaction Monitoring & Measurement Guidelines
What is ISO 10004:2018? ISO 10004:2018 is an international standard that provides structured guidance to organizations on how to monitor and measure customer satisfaction effectively. It plays a critical role in enhancing customer experience strategies, and it complements ISO 9001:2015 and other quality management frameworks. This standard supports businesses of all sizes and industries in […]
