ISO 21101:2014 Adventure tourism

ISO 21101:2014 Adventure tourism

What is ISO 21101:2014 Adventure tourism-Safety management systems-Requirements? ISO 21101:2014 Adventure tourism pertains to safety management systems in the field of adventure tourism. This standard provides a framework that enables adventure tourism organizations to identify and manage the risks associated with their operations, thereby ensuring the safety and well-being of both participants and staff. Adventure […]

ISO 21401:2018 Tourism and related services

ISO 21101:2014 Adventure tourism

What is ISO 21401:2018 Tourism and related services-Sustainability management system for accommodation establishments-Requirements? ISO 21401:2018 Tourism and related services specifies the criteria for a sustainability management system for accommodation establishments in the tourism sector. This standard aims to enable such establishments to develop and implement policies and objectives that take into account legal requirements, as […]

ISO 18295-1:2017 Customer contact centres

ISO 45001:2018 lead auditor training

What is ISO 18295-1:2017 Customer contact centres -Requirements for customer contact centres? ISO 18295-1:2017 Customer contact centres outlines the requirements for customer contact centres, providing a framework for quality service and efficient processes. This international standard is designed to assist customer contact centres in delivering a high level of service to customers, while also considering […]

ISO 22483:2020 Tourism and related services

ISO 21101:2014 Adventure tourism

What is ISO 22483:2020 Tourism and related services-Hotels-Service requirements? ISO 22483:2020 Tourism and related services standard serves as a guideline for service quality in the hotel industry, outlining best practices and benchmarks that hotels should strive to meet. It is designed to provide clarity and consistency in the level of service provided to customers, thus […]

ISO 55001:2014 Asset management

ISO 15489-1:2016-Records management

What is ISO 55001:2014 Asset management-Management systems-Requirements? ISO 55001:2014 Asset management is an international standard that provides a framework for establishing, implementing, maintaining, and continually improving an Asset Management System (AMS). The standard is part of the ISO 55000 series, which also includes ISO 55000, providing an overview of asset management, and ISO 55002, offering […]

ISO 10004:2018 Quality management-Customer satisfaction

ISO 10004:2018 Quality management-Customer satisfaction

What is ISO 10004:2018 Quality management-Customer satisfaction-Guidelines for monitoring and measuring? ISO 10004:2018 Quality management-Customer satisfaction pertains to Quality Management with a focus on Customer Satisfaction. Specifically, it provides guidelines for monitoring and measuring customer satisfaction in a structured, consistent manner. It is designed to offer organizations a framework for defining and implementing processes, methods, […]

ISO 14006:2020 Environmental management systems

ISO 14006:2020 Environmental management systems

What is ISO 14006:2020 Environmental management systems — Guidelines for incorporating eco-design? ISO 14006:2020 Environmental management systems provides guidelines for organizations on the integration of eco-design into environmental management systems (EMS), in accordance with the international standard ISO 14001. The term “eco-design” refers to the incorporation of environmental aspects into the design and development processes […]

ISO 19600:2014 Compliance management systems

ISO/IEC 27035-1:2023-Information security incident management

What is ISO 19600:2014 Compliance management systems? ISO 19600:2014 Compliance management systems is an international standard, it provides guidelines for establishing, developing, implementing, managing, as well as improving a compliance management system within an organization. Unlike standards such as ISO 9001 or ISO 14001, which are designed for certification, ISO 19600 is a guidance standard […]

ISO 24521:2016 Drinking water and wastewater services

ISO 24521:2016 Drinking water and wastewater services

What is ISO 24521:2016 Activities relating to drinking water and wastewater services — Guidelines for the management of basic on-site domestic wastewater services? ISO 24521:2016 Drinking water and wastewater services provides guidelines for the management of basic on-site domestic wastewater services, from the operator’s perspective. The standard is part of ISO’s commitment to ensuring the […]

ISO 24510:2007 Drinking water and wastewater services

ISO 24521:2016 Drinking water and wastewater services

What is ISO 24510:2007 Drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users? ISO 24510:2007 Drinking water and wastewater services is an international standard that provides guidelines for the assessment and improvement of drinking water and wastewater services to users. This standard aims at offering […]