ISO 10004:2018 – Customer Satisfaction Monitoring & Measurement Guidelines
What is ISO 10004:2018? ISO 10004:2018 is an international standard that provides structured guidance to organizations on how to monitor and measure customer satisfaction effectively. It plays a critical role in enhancing customer experience strategies, and it complements ISO 9001:2015 and other quality management frameworks. This standard supports businesses of all sizes and industries in […]
ISO 10002:2018 – Quality Management
What is ISO 10002:2018 – Quality Management – Customer Satisfaction – Guidelines for Complaints Handling in Organizations? ISO 10002:2018 provides organizations with a framework and guidance for effectively managing customer complaints to enhance customer satisfaction and improve overall organizational performance. The standard aims to help organizations establish a systematic approach to handling customer complaints by […]
