ISO 17679:2016 is an international standard for wellness spas and similar facilities in the tourism and related services sector. It ensures that spas maintain high-quality services that focus on customer satisfaction, safety, and well-being. With the wellness tourism industry booming, having a standardized set of regulations like ISO 17679 is crucial for both operators and consumers to guarantee a consistently safe and enjoyable experience.

This certification is tailored for wellness spas, offering them a framework to improve service quality, promote ethical practices and to meet client expectations for health and well-being services. It covers various aspects such as infrastructure, hygiene, environmental sustainability, customer communication, and management responsibilities, ensuring an all-encompassing approach to wellness spa operations.

If you are looking for ISO 17679 Certification for your company, contact us today at support@pacificcert.com.

Requirements of ISO 17679:2016

ISO 17679 lays down several key requirements that wellness spas must adopt to, ensure that they provide services that effective and safe & customer-centric. Here are the core requirements:

Service Quality and Professionalism

The wellness spa must provide high-quality services that align with customer expectations. This includes ensuring that all staff are trained and qualified to perform their respective duties. The spa should maintain high professionalism in its operations, from handling client communications to the actual delivery of services.

Hygiene and Safety Standards

A wellness spa must maintain stringent hygiene and safety standards. ISO 17679 emphasizes that wellness spas should focus on a safe environment, ensuring that equipment, treatment areas, and the overall facility are regularly cleaned and disinfected. Additionally, safety protocols such as first aid measures and emergency exits should be clearly established and maintained.

Environmental Sustainability

ISO 17679:2016 also highlights the importance of environmental sustainability in wellness spa operations. Which involves reducing water and energy consumption, managing waste efficiently, and implementing environmentally friendly practices wherever possible. Spas are encouraged to adopt eco-friendly solutions such as using natural, organic, or locally sourced products.

Customer Communication and Satisfaction

Ensuring transparent communication with clients is a critical aspect of ISO 17679. Wellness spas must provide clear, accurate information regarding services, pricing and procedures to avoid any misunderstanding. Additionally, spas should have systems in place to handle client feedback and complaints, ensuring customer satisfaction is maintained.

Infrastructure and Facility Management

Wellness spas must meet specific infrastructural requirements, such as adequate space, comfortable facilities, and proper management of resources. This includes ensuring that treatment areas are well-designed, providing privacy and comfort to clients. Facilities must be maintained regularly to ensure they are clean, safe, and conducive to wellness activities.

Ethical and Legal Compliance

ISO 17679 requires wellness spas to operate in accordance with ethical standards and applicable legal regulations. Spas must ensure that they are legally compliant with all regulations relevant to their services and location.

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Who Needs ISO 17679:2016 Certification?

ISO 17679:2016 certification is essential for any wellness spa that wishes to demonstrate a commitment to quality, safety, and professionalism in its services. It is particularly relevant for:

• Wellness spas: These facilities benefit most from ISO 17679:2016 as it directly applies to their operations, improving the quality of their services and boosting customer confidence.
• Health resorts: Health resorts that offer wellness treatments and related services can use this certification to enhance their reputation and service delivery.
• Tourism operators: Companies involved in wellness tourism can promote their offerings more effectively by aligning with the standards set in ISO 17679.
• Hotels with spa facilities: Hotels that provide wellness and spa services can improve guest experiences and ensure their services meet international standards by obtaining ISO 17679:2016 certification.
• Health and wellness centres: Centres that offer treatments related to relaxation, fitness, and mental well-being can also benefit from these guidelines.

Obtaining ISO 17679:2016 certification shows that a wellness spa or related facility is committed to providing high-quality, safe, and environmentally sustainable services. It’s a mark of excellence that sets spas apart from competitors in the fast-growing wellness industry.

We at Pacific Certifications are well equipped to help your spa with ISO 17679 certification process, contact us today at support@pacificcert.com to start the process!

Benefits of ISO 17679:2016 Certification

ISO 17679:2016 had been ensuring that the service providing spas maintain high-quality services and meet customer expectations for years now. Achieving ISO 17679 certification offers numerous benefits for wellness spa providers including:

• Achieving ISO 17679 certification allows wellness spas to establish themselves as reputable, reliable, and professional service providers.
• This certification demonstrates that the spa is committed to maintaining high standards.
• By adhering to the standards outlined in ISO 17679:2016, wellness spas can ensure that they meet or exceed customer expectations.
• ISO 17679:2016 distinguishes a spa from competitors, making it easier to attract clients who prioritize quality, safety, and professionalism when selecting wellness services.
• ISO 17679 ensures that spas operate in compliance with local and international laws, covering areas such as health and safety, environmental impact, and customer rights.
• ISO 17679:2016 help spas streamline their operations, making them more efficient and effective.
• ISO 17679:2016 encourages spas to adopt eco-friendly practices.

How Pacific Certifications Can Help with ISO 17679:2016

At Pacific Certifications, we specialize in helping wellness spas and related service providers achieve ISO 17679 certification. With years of experience and a team of dedicated professionals, we guide businesses through every step of the certification process. Here is how we help:

Consultation and Assessment

We begin by offering a comprehensive consultation to assess the current state of your wellness spa and its alignment with ISO 17679 requirements. Our team will identify any gaps in compliance and recommend strategies for improvement, helping you implement the necessary changes to meet the certification standards.

Tailored Solutions for Your Spa

Every wellness spa is unique, and we recognize that one-size-fits-all solutions rarely work. That’s why we offer tailored services that take into account your specific needs, goals, and challenges. Whether you are a small boutique spa or a large health resort, we can provide solutions that work for you.

Training and Development for Staff

One of the key aspects of ISO 17679:2016 is ensuring that spa staff are well-trained and capable of delivering high-quality services. We offer training programs that help your team understand the standards and how to apply them in their daily operations.

Ongoing Support and Auditing

Our involvement doesn’t stop once you achieve certification. We provide ongoing support, including regular audits, to ensure that your spa continues to meet the ISO 17679 standards.

Fast and Efficient Certification Process

We understand that achieving certification quickly is important for your business, which is why we focus on delivering a fast and efficient certification process. With our expertise approach, you can achieve ISO 17679 certification in a timely manner, allowing you to start reaping the benefits sooner.

ISO 17679 plays a crucial role in defining the quality and safety standards for wellness spas worldwide. It ensures high-quality services to promoting sustainability and operational efficiency, this certification provides numerous benefits for both wellness spa operators and their clients.

Pacific Certifications is accredited by ABIS, in case you need support with ISO 17679 certification for your business, please contact us at support@pacificcert.com or +91-8595603096.

Also read: ISO Certifications Globally