ISO/IEC 20000-1:2018 Information Technology
ISO/IEC 20000-1:2018 – Information Technology ISO/IEC 20000-1:2018 is the internationally recognized standard for IT service management systems (SMS). It provides requirements for establishing, implementing, maintaining and improving IT service management to ensure consistent, reliable and high-quality IT services. The 2018 version includes an amendment published in 2025 addressing climate action, highlighting the importance of aligning […]
