ISO 18295-1:2017 – Customer Contact Centres
ISO 18295 – Customer Contact Centres – Requirements for Customer Contact Centres ISO 18295-1:2017 provides a comprehensive framework for enhancing the performance and consistency of customer contact centres (CCCs), ensuring that interactions between service providers and customers meet high standards of quality, efficiency, and satisfaction. Applicable to both in-house and outsourced centres, this standard promotes […]
