ISO 10002- Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations
What is ISO 10002:2018? ISO 10002 is an international standard that provides guidelines for organizations to manage customer complaints in a better way. This standard offers a framework for establishing, implementing, and maintaining a complaints-handling process that ensures customer satisfaction. It covers the entire complaints process, from the initial receipt of a complaint to its […]
ISO 37301:2021 – Compliance Management Systems
What is ISO 37301? ISO 37301 is the internationally recognized standard for compliance management systems (CMS). It provides the requirements and guidance for establishing, maintaining and improving a CMS within an organization. It helps to ensure that an organization meets its compliance obligations, including legal, regulatory, industry and internal policies. Replacing the earlier ISO 19600:2014, […]
ISO 20400 – Sustainable Procurement
What is ISO 20400? ISO 20400 provides comprehensive guidance on sustainable procurement, helping organizations integrate environmental, social, and economic sustainability into their procurement policies and practices. ISO 20400 is a guidance standard and is intended to complement existing procurement processes rather than replace them. It aligns procurement activities with broader sustainability objectives, such as those defined in ISO 26000 (Social Responsibility) and […]
EN 10219-1:2006 Cold Formed Welded Structural Hollow Sections of Non-Alloy and Fine Grain Steels
What is EN 10219-1? EN 10219-1:2006 is an international standard that specifies the requirements for cold-formed welded structural hollow sections made from non-alloy and fine grain steels. These hollow sections are widely used in construction, infrastructure, industrial frameworks, and engineering applications due to their excellent strength-to-weight ratio and consistent mechanical properties. The standard ensures uniformity […]
ISO 26262-1:2018 – Road Vehicles – Functional Safety
What is ISO 26262? ISO 26262-1:2018 is the first part of the internationally recognized ISO 26262 standard series, specifically dedicated to defining the vocabulary and terminology used throughout the standard. It focuses on functional safety in electrical and electronic systems within road vehicles, addressing safety-related systems in passenger cars, trucks and buses. Part 1 provides precise definitions for over 100 technical terms essential […]
ISO/IEC 27701:2019 – Privacy Information Management System
ISO/IEC 27701 Certification – Privacy Information Management Systems Your practical guide to accredited privacy certification, trusted by regulators, clients, and data-driven organisations worldwide. Privacy is no longer just a legal obligation. It is a business expectation. ISO/IEC 27701 certification demonstrates that your organisation has a structured, independently verified system for managing personal information responsibly, giving […]
EN 403:2004 – Respiratory Protective Devices for Self-Rescue
What is EN 403:2004? EN 403:2004 establishes requirements for respiratory protective devices (RPDs) intended for self-rescue in hazardous atmospheres. These devices are crucial for workers exposed to sudden toxic gas releases, smoke or oxygen-deficient environments in industries such as mining, chemical processing, firefighting, and confined space operations. The standard ensures that self-rescue equipment performs reliably […]
ISO 13009:2015 – Tourism and Related Services
ISO 13009:2015 – Tourism and Related Services: Requirements and Recommendations for Beach Operation ISO 13009:2015 provides internationally recognized guidelines and best practices for the sustainable management and operation of beaches. As tourism continues to play a major role in global economic development, the need for structured, safe, and environmentally conscious beach operations has become essential. […]
EN 208:2009 Personal eye-protection
What is EN 208:2009? EN 208:2009 is a European standard specifying the requirements for eye-protectors used during adjustment work on lasers and laser systems. Unlike protective eyewear designed for permanent laser operation, EN 208 focuses on eyewear that allows visibility of the laser beam while reducing its power to a safe level. This is crucial […]
EN ISO 16321-3:2022 – Eye and Face Protection for Occupational Use
What is EN ISO 16321 Certification? EN ISO 16321-3 sets out specific performance requirements for eye and face protectors designed for occupational use. It focuses on devices intended to shield users from various hazards such as high-speed particles to harmful optical radiation encountered in workplace environments. This part of the standard is especially relevant for […]
