At Pacific Certifications, we are committed to impartiality, transparency, and continual improvement. To uphold these principles, we have a clear and structured process for handling appeals, complaints, and suggestions.
Certified clients or applicants have the right to appeal any decision made by Pacific Certifications, including certification outcomes. Appeals must be submitted in writing with supporting details. Each appeal is reviewed objectively by personnel not involved in the original decision to ensure fairness and impartiality.
We welcome complaints regarding our services, processes, or certified clients. Complaints should be submitted in writing and will be acknowledged promptly. All complaints are investigated thoroughly and corrective actions are taken where required, with the complainant kept informed of the outcome.
We value feedback from our clients and stakeholders. Suggestions for improving our services or processes can be submitted at any time and are reviewed by our management team as part of our continual improvement program.
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