ISO 17679:2016 – Tourism and related services — Wellness spa
The world has changed in the times we live in. There are now so many options to choose from and competition is high. Businesses are no longer just competing with businesses in their own industry, but they also have to compete with all other industries. To be successful, your company will need to make sure that it stands out and differentiates itself from other competitors.
As a customer, you are entitled to high-quality service. This is one of the reasons that an ISO certification is required in most countries and industries. However, it’s not just about meeting the requirements; it’s also about ensuring consistent customer satisfaction and increased customer loyalty.
What is ISO 17679:2016?
ISO 17679:2016 is an international standard that specifies requirements and guidance for Tourism and Related Services for wellness spa & services. The standard was developed by the International Organization for Standardization (ISO) and was first published in 2016.
The standard is designed to help organizations in the tourism industry to improve their operations and services. It can be used by all types of organizations, including hotels, tour operators, travel agencies, and tourist attractions.
ISO 17679:2016 sharesthe service requirements of a wellness spa, the main supporting processes and the quality of service to be provided to the client.
ISO 17679:2016 can be used by all types and sizes of wellness spas even if it is part of another activity
ISO 17679:2016 does not include any accommodation or food and beverage requirements.
ISO 17679:2016 does not apply to medical spas and thalassotherapy centres.
ISO 17679:2016 does not cover decisions that are related to medical professions, medical training or any religious aspects
In order to be compliant with the ISO 17679:2016, organizations must implement processes and procedures that meet all of the requirements. Additionally, they must continuously monitor and improve their performance in order to stay up-to-date with the latest versions of ISO standards.
The benefits of ISO 17679:2016 compliance include improved customer satisfaction, increased efficiency, and reduced costs. Implementing the standard can help organizations to better compete in the global marketplace.
Benefits of ISO 17679
The benefits of ISO 17679:2016, Tourism and related services – Quality management systems – Requirements are many and varied.
The standard provides a framework for businesses to improve their overall performance by addressing key areas such as customer satisfaction, employee satisfaction, and continual improvement.
ISO 17679 helps businesses to identify and implement the processes and controls needed to consistently deliver quality services. This, in turn, can lead to increased customer satisfaction and loyalty, improved employee morale, and enhanced reputation and competitiveness.
In addition, the standard can help businesses to save money by reducing waste and improving efficiency. Implementing ISO 17679 can also help businesses to comply with relevant legislation and regulations.
General information about ISO 17679
ISO 17679 is an international standard that defines requirements for quality management in tourism and related services for wellness spa & services. The standard was developed by the International Organization for Standardization (ISO) and was first published in 2014.
The standard is designed to help organizations in the tourism industry to improve their quality management systems. It can be used by any type of organization, including hotels, tour operators, travel agencies, and other tourism-related businesses.
ISO 17679 defines four main areas of quality management: customer satisfaction, human resources, product and service quality, and environment. Each of these areas has specific requirements that organizations must meet in order to be compliant with the standard.
Organizations that implement ISO 17679 can expect to see improved customer satisfaction, better employee morale, increased efficiency, and reduced waste. The standard can also help organizations to win new business and retain existing customers.
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